Terms & Conditions


Acceptance of general terms and conditions. By ordering from our site, you accept our general terms and conditions, including our Privacy Statement.

Price changes

Terracotta TCM reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. *At times where software or human errors for instance list products with an obvious faulty price, Terracotta TCM reserves the rights to cancel the order -notifications will be given.

Change of product assortment

Terracotta TCM reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.

Product information

We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur. Colors on your computer screen are not always 100 % accurate. Nevertheless no claims can be made to Terracotta TCM BV , but we will look at them and we decide or a claim needs an appropriate response or action from our side. 

Under 18 years old?

If you are under the age of 18, your parents' or guardian's consent is required to make purchases on this webshop.

Damage during transportation 

All shipped packages are insured. If the package and/or the content is damaged upon arrival, please report it to the courier upon delivery. When returning goods to us, do not use snail mail as this is uninsured (and you will not be reimbursed if the package is lost). Always keep your receipt. If you notice any damages when you unpack your items, please contact us.

Shopping, shipping and customs

Terracotta TCM currently ships to Europe and the USA; however, customers from other countries are welcome to email us regarding shipping possibilities to their specific location. We at Terracotta TCM are working very hard towards expanding our shipping abilities worldwide. 
In terms of payment, we accept credit cards: VISA and Mastercard only. Making purchases in our webshop is secure (SSL). We use state of the art technology to keep your credit card information safe. For details on our security measures, please see terms and conditions.
Prices are stated in EURO, GBP, or USD depending on your destination country. Purchases can only be made in the currency available for the country where you choose your delivery to be made.